Click on the ‘lost password’ link on the login page here or pop us an email if you are having trouble firstname.lastname@example.org
Absolutely! Once you are logged in, click on the ‘Your Account’ tab at the top and you’ll see the option to update your details
There could be a number of reasons for this. Pop us an email to email@example.com and we’ll take a look for you.
Oh no! We are likely sending them to you - sometimes they go to your junk folder though, so check there first! A few things to try:
- If you do find any emails in your junk folder be sure to click on ‘mark as not junk’ (or similar)
- Add firstname.lastname@example.org to your email contacts
- Gmail users - Check your ‘promotions’ tab and drag the email across to your primary folder - click Yes to do this for all emails from Lisa
If you are still having trouble or don’t seem to be receiving the right emails, please let us know and we’ll take a look for you
Oops, that happens sometimes. Pop us an email to email@example.com and the team will take a look for you.
You can add the shortcut to your internet browser or even your mobile home-screen!
Also be sure to tick ‘remember me’ on the login page so it remembers your details and you don’t have to recall your password #somanyfreakinpasswords
You can also update your password to something easy to remember if you prefer - click on the ‘Your Account’ tab when you are logged in to update
If you have joined the ongoing membership or have signed up to a program on a payment plan then yes
The charge will happen on the anniversary date of your first payment - you can check the date in the ‘Your Account’ section (you will need to be logged in to access this).
You can update your details in the ‘Your Account’ section (you will need to be logged in to access this).
*Note if you were a member prior to 2017 and your membership payments are via Paypal, you will need to login to your Paypal account to update your details.
To cancel your ongoing Small Steps Membership click here to go to the member account page (you will need to be logged in). Once submitted, your payments will be stopped and you will receive a confirmation email
*Note if you were a member prior to 2017 and your membership payments are via Paypal, you will need to login to your Paypal account to cancel your recurring payment.
Our refund policies for programs and the membership are different. We would love to help you with any problems, so please reach out to us on email and we will assist you at firstname.lastname@example.org
USing the content
Click on the audio link and then download from Soundcloud to your computer. You can then save the file to your phone or device for listening on the go
Click on the link to open the PDF, it will automatically save to your ‘downloads’ folder if on a computer. Some of the PDF’s can be typed into - these only work on computer (not mobile devices) and you need to use Adobe Reader to open them. Type away and click ‘save as’ to save your changes.
We’d love to hear it! Pop into the member account area here to submit it through to us.
Small steps members
Your renewal date is the anniversary date of your first payment (could be monthly, quarterly or yearly depending on your membership option) You can check the date in the ‘Your Account’ section (you will need to be logged in to access this).
We’d love to hear your idea or request! Pop into the member account area here to submit it through to us.
You can upgrade or downgrade to a different membership level at any time. The current options are:
Quarterly $67 (save $56)
Yearly $247 (save $77)
Please email us to arrange this at email@example.com
We’l be sorry to see you go! If there is anything at all we can help with please let us know. To proceed with your cancellation head into the member account area and click the cancellation button. Once the form is submitted, your payments will be stopped and you will receive a confirmation email
We know there is a lot of info inside your membership! Try the ‘start here’ page for guidance, or reach out to the Small Steps team at any time. We are more than happy to help you with technical assistance, or to help you find something and point you in the right direction.
If you’ve still got a question then connect with the Small Steps team via FB Messenger chat here or email firstname.lastname@example.org